In the name of  God

 

Dear User,

Registering on the fx-gx.com site constitutes acceptance of the rules and provisions of this agreement. Therefore, please read the following carefully:

 

Registration and Authentication:

- The user acknowledges that all of his/her activities are within the framework of the country's laws and that he/she will be fully responsible for any activities outside of them.

- The user is required to enter his/her identity information correctly and truthfully, including the information contained in his/her national ID card, identity card, bank card, and a selfie for identity verification. If the information provided by the user is found to be false, fx-gx.com may block the user account upon becoming aware of this and may report the matter to the competent authorities.

- The user must ensure that the banking information and wallet address is solely attributed to themselves. It is not permissible to use another person's banking information or wallet address for identification. Should the information entered not match the actual identity, the user will bear all legal and criminal liabilities arising from it. fx-gx.com assures users that it will fully protect their personal information and provide a secure environment for online transactions.

- The user is obliged to immediately send a letter of commitment in accordance with the police's announced instructions regarding money laundering and phishing if notified by fx-gx.com. Until this letter of commitment is reviewed, the user's order will be labeled as "pending review." Any changes in the price or value of the user's currency or rial during this period are beyond the control of fx-gx.com and will not be processed until the aforementioned document is confirmed.

- Initial registration of users with their own details is permitted only once. If an individual's user account is blocked for reasons such as non-compliance with the laws or orders from judicial or quasi-judicial institutions, it is not possible for the user to re-register with the same previous details unless an order to unblock is issued from the relevant authority and approved by fx-gx.com.

- The ability to change usernames and use multiple usernames for a single individual is strictly prohibited.

- fx-gx.com experts do not require your password or security codes sent via SMS or email to check your account. If the experts request security codes to log into your account, please refrain from providing them.

- Orders initiated by users will be blocked for a duration of 72 hours.

- If the user deposits Rials and does not purchase cryptocurrency, the deposited funds will be blocked for 72 hours in the case of withdrawal.

- In the event of the death or incapacity of the actual user, the user account and all orders of the user will be blocked upon notification. All orders will be converted into USD at the current price after deducting applicable fees and will be credited to the person's USD account. This right and privilege is transferred by the user to the company. The user acknowledges the provisions of this clause and agrees that neither they, nor third parties, heirs, or legal representatives will have the right to object or make any claims regarding this in the future.

 

 Purchasing and Sales Responsibility:

- The user is obliged to protect his/her account login information and not to share it with third parties. Any login to the account by the user is considered an authorized login, and fx-gx.com is not responsible for unauthorized or unintentional logins.

- The user is required to conduct purchases and sales solely for themselves and is fully responsible for any operations conducted on behalf of a third party. This includes, but is not limited to, buying, selling, depositing, or withdrawing on behalf of another person. Such actions are strictly prohibited and illegal in the eyes of fx-gx.com. The user grants fx-gx.com full permission to block their account, suspend orders, and freeze amounts in the case of violation of this clause or inquiries by judicial authorities.

- In the event of an inquiry by the police, the user's account will be blocked, and unblocking will be contingent upon the issuance of an unblocking order by the authority that imposed the block.

- If, after the user places an order, they are questioned by the police regarding suspected money laundering, fx-gx.com is authorized to keep the user's order in a pending state while providing all user documentation to the relevant authorities.

- All official social media channels of fx-gx.com are accessible to users through the website of this exchange. Any channel, page, or link other than those mentioned is intended to be fraudulent, and any financial actions taken through them, including trading, depositing, and withdrawing, are not permitted. The user is fully responsible for the consequences of such actions, and fx-gx.com accepts no liability.

- fx-gx.com cryptocurrency exchange is not responsible for any fluctuations in the value of the listed currencies. If, for any reason, a cryptocurrency is removed from the world's most reputable exchanges, fx-gx.com will also remove that currency from its listings. Consequently, the responsibility for any decrease in the value of assets linked to such cryptocurrencies rests solely with the user.

 

Sending Orders:

- Please exercise extreme caution when entering your wallet address when placing orders; you are fully responsible for the accuracy of this input. The entered wallet address is the sole criterion for sending the order. If the recipient's wallet address is entered incorrectly, fx-gx.com will not be liable.

- fx-gx.com is not responsible for deposits of tokens or coins on the wrong network or for coins that are not supported on our exchange. Therefore, any incorrect deposits will be the sole responsibility of the user, and no complaints will be entertained.

- If fx-gx.com mistakenly credits funds or cryptocurrencies to the user's account or makes any error in its calculations, it reserves the right to correct the mistake and withdraw the funds from the user's account without requiring any administrative or judicial formalities or written permission from the user. The determination of fx-gx.com regarding the occurrence of a mistake or unauthorized payment will be valid, and the user waives any right to objection or claim.

- If the order is not confirmed and sent for reasons including but not limited to an incorrect wallet address, failure to send the required commitment letter, failure to register a bank card, or purchases made with another person's card, fx-gx.com will add the amount to the user's credit, deducting the amount calculated at the current price.

- Currency prices are updated in real-time. The user is required to use the final amount updated at the time of ordering as the basis for their actions. The final and registered amount will be sent to the user's email following the placement of the order.

- The user must deposit payments online or offline only from their own bank account. If the account information does not match the user's registered account, the order will be suspended and the funds blocked.

- The user is required to ensure the accuracy of their purchases before placing an order and making a payment. fx-gx.com assumes no responsibility for any errors made after payment.

- All orders will be queued for processing after 30 minutes if the documents are complete following the order limit period, which may take up to 24 hours depending on request volume and network congestion. High transaction volumes and network slowdowns or delays in the banking system are not the responsibility of fx-gx.com.

- If, for technical reasons or due to intentional or unintentional sabotage in the pricing system, a significant price discrepancy occurs, fx-gx.com reserves the right to suspend the purchase order or sale request and calculate at the actual rate. If a transaction completes, the calculation will be based on the actual rate at that moment.

- After payment and order completion, cancellation of the order is not possible under any circumstances. The user is required to register their order with the utmost care. If the user requests to cancel the order, and if fx-gx.com agrees, the cancellation will be subject to a fee deduction.

- The user is fully responsible for being familiar with the purchased currency. As fx-gx.com acts as an agent for converting various types of digital and fiat currencies, it is not liable for any currency fluctuations or issues arising from the status of the currency. If a purchased currency is removed from the global currency list or its network is deactivated after the user registers their purchase, fx-gx.com will not be held responsible.

- A user's purchase order placed at any time of the day, 24 hours a day, will be calculated based on the spot rate of the digital currency at that time.

- Buying and selling hours on the site and application are 24 hours a day, including all holidays.

- When selling to fx-gx.com, the selling rate at any time of the day will be the rate at the moment the currency is received into the fx-gx.com wallet.

 

Cases Leading to Blocking of User Accounts or Restrictions on Orders:

- If any of the following occurs, fx-gx.com may, without prior notice or legal process, suspend the user's order and temporarily block access to the user's account until a final decision is made or permanently prevent the user from utilizing services.

  - Inquiry regarding the user's identity information by competent authorities or regarding the addresses of red wallets with which the user has transacted, whether such inquiry is verbal or written.

  - The death or incapacity of the actual user, transferring cryptocurrency to suspicious or blacklisted wallets. Any suspicion of suspicious activities that may arise concerning fx-gx.com.

  - Non-compliance with laws, regulations, legal instructions, or rules and regulations; presence of risky or harmful behaviors; or failure to comply with ethical standards, at the discretion of fx-gx.com.

  - Suspicion regarding the illegal, illegitimate, or foreign origin of the user's currency, technical issues or diagnostics by fx-gx.com.

 

Rules for Listing and Delisting Cryptocurrencies on fx-gx.com:

- If the value of a digital currency in the user's wallet reaches zero due to its removal from world exchanges, fx-gx.com is not responsible for this.                  fx-gx.com is committed to keeping digital currencies in a secure environment but is not liable for changes in the value of these currencies.

- It is the user's responsibility to stay informed about important news regarding digital currencies, including the delisting of cryptocurrencies from the global market. If a digital currency is removed from the fx-gx.com market and exchange, the user will bear the responsibility.

- The user is responsible for name changes of digital currencies or converting them to another cryptocurrency.

- Users dealing in digital currencies should pay attention to the existence of multiple and different versions of a single cryptocurrency. fx-gx.com is not responsible for different versions of a cryptocurrency.

- When dealing in digital currencies, users must ensure that they are using the correct type of cryptocurrency, fx-gx.com is not responsible for changes in the value of listed currencies.

- If a user does not withdraw or convert a cryptocurrency within 48 hours of being notified by fx-gx.com of its delisting, fx-gx.com may convert that cryptocurrency into usd or other cryptocurrencies. Naturally, the responsibility for any profit or loss in this regard rests with the user.

 

Thank you for your understanding and compliance.

 

Sincerely, 

fx-gx.com Team